Recall status at a glance
As of today, leading retailers have pulled Neutrogena+ Aveeno removable linen eye makeup remover towelettes from shelves in specific sizes due to potential contamination with Burkholderia cepacia complex. Other Neutrogena makeup formats (including disposable makeup wipes for face and body) are not currently subject to this action. This status clarifier explains what is affected, how to identify impacted lot codes, and recommended next steps if you have product in your home.
What prompted the recall
The recall was initiated after the U.S. Food and Drug Administration (FDA) and the U.S. Consumer Product Safety Commission (CPSC) notified the brand of possible environmental contamination Burkholderia cepacia complex in a limited production run of eye makeup remover towelettes. This bacterium can pose special risks to individuals with weakened immune systems, underlying lung conditions, or compromised skin barriers. No infections have been confirmed in connection with this specific product as of this report.
Key details of the affected item
- Product name: Neutrogena+ Aveeno removable linen eye makeup remover towelettes
- Format: Pre-moistened towelettes sold in resealable packets
- Reason: Potential Burkholderia cepacia complex contamination
- Action: Voluntary nationwide withdrawal from retail channels
Verified lot codes and timeline
Impacted units can be identified by specific UPC codes and lot number ranges. Use the lookup tool on the brand website or contact the company directly with your package in hand. The table below summarizes the most current verified details available to the public.
| Attribute | Verified Detail | Source Type |
|---|---|---|
| Product(s) | Neutrogena+ Aveeno removable linen eye makeup remover towelettes (specific sizes) | Company recall notice |
| Not affected | Neutrogena oil-free acne face wipes, Neutrogena body wipes, other Neutrogena makeup wipes | Regulator and brand statements |
| UPC codes | 0 37000 23231 2 (varies by size) | FDA recall database |
| Lot number formats | L-coded batch strings printed on packet back or outer case (e.g., L123456) | Packaging examples from regulator |
| Recall start | Late calendar quarter prior to public announcement | Company press release |
| Where sold | Major national retailers and e-commerce platforms; third-party marketplace listings may vary | Retailer delist notices |
What to do if you have the product at home
If you can confirm your towelettes match the affected UPC and lot codes, stop use and place them in a sealed bag before disposal. Do not use the product on yourself or others, especially if you have a condition that may increase susceptibility to infection. The risk for most people is considered low, but caution is recommended until more is known. If you have questions about specific lots, reach out to the brand or your pharmacist.
How to check your specific items
Because packaging sizes and print locations differ, examine both the outer case and the individual packet for lot information. Use only the official recall lookup tool; avoid relying on informal lists or social posts that may refer to outdated or incorrect codes. If the tool asks for the UPC, scan the barcode or enter the numbers exactly as shown below the barcode on the package.
Broader context on Neutrogena makeup wipes
Across the Neutrogena portfolio, most face and body makeup wipes continue to be manufactured and sold without interruption. The current action is narrowly focused on one format of eye makeup remover sold in linen-style packets. Regulatory reviews of preservative systems and environmental monitoring in production facilities remain ongoing industry practices that can lead to targeted withdrawals when issues are detected early.
When to seek medical advice
If you have used the recalled towelettes and experience new or worsening eye redness, irritation, pain, or signs of infection, contact a healthcare professional promptly. Bring the product packaging or lot information to your appointment to help clinicians assess potential exposure. People with weakened immune systems or chronic lung disease should be especially cautious and inform their doctors about any recent use of the recalled item.
Reliable resources and next steps
- Check the official brand recall tool with UPC and lot numbers
- Contact Neutrogena customer service for lot-specific guidance
- Follow instructions from your retailer regarding returns or refunds
- Discontinue use of impacted items and dispose of them safely
This status-focused summary will be updated only if new regulator communications or company statements materially change the risk picture. For most users of other Neutrogena makeup wipes, no action is required beyond normal product checks and routine hygienic practices.