How to Leave a Rating on Grubhub in 4 Simple Steps
After you complete an order on Grubhub, you can rate your experience in a few straightforward steps. Your rating helps other diners choose restaurants and supports restaurants in improving service. This guide covers how to leave a rating on Grubhub on the mobile app and on the website, what happens after you submit, and why your feedback matters.
Why Ratings Matter on Grubhub
Ratings on Grubhub influence visibility for restaurants and help other customers make informed decisions. For restaurants, consistent, thoughtful feedback can highlight strengths and areas to improve. Ratings are one part of a broader set of signals that affect discoverability on the platform, alongside menu quality, fulfillment performance, and response to customer needs. Understanding this system underscores how each rating contributes to the marketplace.
How to Rate an Order on the Grubhub Mobile App
Step 1: Open the Grubhub App and Find Your Order
Open the Grubhub app and go to the Orders tab. Locate the order you just received or completed. Completed orders are typically shown with a checkmark or in a Past Orders section.
Step 2: Tap the Option to Review or Rate
Tap on the order to open its details. If the order is eligible for rating, you will see a button or link labeled something like Rate this order, Write a review, or Provide feedback.
Step 3: Select a Star Rating and Add Details
You will be taken to a rating interface where you can choose a number of stars, often from 1 to 5. Many prompts also let you add written feedback, choose issue categories (e.g., food quality, delivery time, packaging), or respond to specific questions about your experience.
Step 4: Submit Your Rating
After choosing your stars and, if desired, writing comments, tap Submit. Your rating and any written feedback will be recorded and factored into the restaurant’s overall ratings on Grubhub.
How to Rate an Order on the Grubhub Website
Step 1: Sign In and View Your Completed Orders
Go to Grubhub.com and sign in to your account. Navigate to your order history and find the completed order you want to evaluate.
Step 2: Open the Order and Locate Rating Options
Click on the order to view its details. If the order is eligible, you will see an option to review or rate the order.
Step 3: Choose Stars and Provide Context
Select a star rating and, if available, answer questions about food quality, delivery, and packaging or add written feedback.
Step 4: Confirm and Submit
Review your selections and submit your rating. The website records your rating similarly to the app, contributing to the restaurant’s overall performance metrics.
What Happens After You Submit a Rating
Once submitted, your rating becomes part of the restaurant’s aggregated score on Grubhub, which is visible to other users. Ratings are typically added to the restaurant’s profile quickly, though it may take a short period for them to fully reflect in calculations. You generally cannot edit or delete a rating after submission, so it is important to submit thoughtfully.
Rating Visibility and Privacy
Your rating is usually visible to the restaurant and other users, depending on the platform’s settings. Grubhub may also use rating data internally to assess delivery and fulfillment performance and to identify restaurants that consistently meet or exceed expectations.
Best Practices for Leaving Useful Ratings
- Be specific: mention what stood out, such as food temperature, packaging, or timeliness.
- Be fair: consider factors like delivery conditions and communication from drivers or restaurants.
- Use categories if offered: selecting reason codes (e.g., late delivery, inaccurate order) helps platforms understand patterns.
- Balance overall experience: weigh food quality, delivery, and customer service rather than rating solely on one aspect unless it was severely problematic.
Common Questions About Rating on Grubhub
| Attribute | Verified Detail | Source Type |
|---|---|---|
| Rating Scale | Typically 1 to 5 stars | Platform standard |
| When You Can Rate | After an order is marked completed | Platform rules |
| Edit or Delete | Generally not possible after submission | Platform policy |
| Impact on Restaurant Visibility | Ratings influence rankings and discovery | Platform documentation |
| Anonymous or Public | Ratings are typically visible to restaurant and users | Platform settings |
How Ratings Fit Into the Broader Ecosystem
Ratings are one part of how Grubhub evaluates restaurant performance. Factors such as on-time delivery rates, order accuracy, menu freshness, and responsiveness to issues also play a role. For diners, reading multiple reviews and looking at trends in ratings over time can provide a clearer picture than any single score. For restaurants, consistent patterns in feedback highlight operational strengths and opportunities.
Leaving a thoughtful rating after an order helps refine the platform for everyone. Whether through stars, written feedback, or selected categories, your input contributes to better matching between diners and restaurants on Grubhub.